Refund & Cancellation Policy

This policy applies to paid services on kumariproperty.com — specifically the Basic Boost, Pro Feature and Premium featured-ad plans purchased through Razorpay.

1. Free services

Browsing, posting a standard ad, messaging sellers, and using favourites are entirely free. There is nothing to refund for free features.

2. Featured / Boost purchases

When you purchase a boost, we activate it immediately on your ad. Because the visibility benefit begins the moment the ad is featured, refund eligibility works as follows:

• Within 60 minutes of payment and before the ad accumulates 100 views: full refund.
• Ad rejected by moderators for policy violation: full refund issued automatically within 3 working days.
• Technical failure on our side (ad not featured despite successful payment): full refund or free re-run, your choice.
• Change of mind after 60 minutes or if the ad has already received significant visibility: no refund, but we may pro-rate the remaining days into a future boost credit at our discretion.

3. Refund method

Approved refunds are credited back to the original payment method (UPI/card/bank/wallet) via Razorpay within 5–7 working days. You'll receive an email confirmation with the refund reference.

4. How to request a refund

Email support@kumariproperty.com with:

• Your registered email or phone.
• The Razorpay Payment ID (visible in your dashboard under Payments).
• The reason for your refund request.

Or call us at +91 9489565177 during business hours.

5. Chargebacks

Please write to us before raising a chargeback with your bank. Direct chargebacks without prior contact will result in your account being suspended pending resolution.

6. Buyer – seller disputes

Kumari Property is a listings marketplace and does not process any transaction between the buyer and seller. Refunds for the actual goods/services sold are between the two parties.